With the Otofonix Protection Plan, you are 100% protected from ALL types of accidental damage, and almost anything else that may go wrong, including things not covered by the standard Warranty (water damage, battery corrosion or stepping on the hearing amplifier). This Service Contract covers ANY defect or malfunction in your new Otofonix Amplifier for a period of one full year from the date of the Protection Plan purchase. Damaged device must be returned to claim coverage. Loss not covered. The protection plan is non-refundable.