The Otofonix Protection Plan is an additional service offered to customers that provides protection against accidental damage and defects for their hearing aid devices. The protection plan covers accidents such as getting the unit wet or damage caused by a pet, as well as manufacturer defects that may occur after the manufacturer's warranty has expired.

The protection plan also includes unlimited repairs for the duration of the plan, and customers can purchase the plan up to 45 days after the date of purchase of their hearing aid device.

We take pride in providing fast and efficient repair services for our products, with a 24-hour turnaround time. If we are unable to repair or troubleshoot an issue, and the unit is either under warranty or protected by our protection plan, we will replace the unit with a new one.

We offer customers a 45-day window after the purchase date to decide whether they want to purchase the protection plan, so they do not need to add it at the time of purchase. If a customer returns a unit within 45 days of purchase and has purchased a protection plan, they will receive a full refund on the protection plan amount as well.

However, if a customer crosses the 45-day mark, they cannot return the unit for a refund, and therefore, the protection plan cannot be returned either.

Our protection plan covers accidental damage, such as getting the unit wet or damage caused by a pet, such as a cat or dog chewing the unit. In such events, the customer must send the damaged unit back to receive a replacement. If a customer claims that the unit was damaged by a pet and there is nothing to send back, the protection plan will not cover the replacement. We may make an exception on a case-by-case basis, but our protection plan policy does not allow for a replacement if we cannot verify the damaged unit.

Customers who experience any issues with their unit can contact us for support. Our support team will try to troubleshoot the issue, and if it cannot be resolved, we will email the customer an RMA (return merchandise authorization form). Customers can then ship the unit back to us, and we will either repair the unit within 24 hours or provide them with a replacement.