Based on 1066 reviews
80%
(849)
17%
(180)
3%
(31)
0%
(2)
0%
(4)
L
Encore
Leigh K
Great Devices!!

The best thing about these is obviously the price. But as someone who has been wearing a pair of Phonak $6000 hearing aids for the past 8 years, I can honestly say these are a terrific alternative. I bought two thinking that even if they were just OK they would be a good backup or good for when I want to go outside and be active and could possibly get the expensive ones wet or damaged. They exceeded all my expectations. BUT... you really need to take the time to customize them to your hearing level and ear size. They give you all the tools to do this, but it will take you a few days or weeks to figure out what works for you. I am a relatively small female, and I ended up finding that the open, small ear domes worked best for me and were most comfortable (they come with the medium, closed domes attached). I saw in a lot of other reviews that people complained about the ear domes getting lost in their ears. THIS HAPPENED WITH MY $6000 HEARING AIDS AS WELL (I had to go to urgent care one time to get one removed). You really need to make sure these things are attached well and if they start to get worn or stretched to replace them. I also found that Setting 2 and mid-volume worked well on one ear but a higher volume was needed on the other ear, which was not surprising because I know that my right ear is worse than my left. One other thing: I open the battery compartment every night after I take them out to save batteries. When you close the battery compartment the next day the aids go back to the default setting, so you have to take about 30 seconds to set them to your preferred settings again. And finally, they send a return shipping label with the aids, so they are serious about their money back guarantee. I won't be returning mine; I love them!

H
Helix
Helen Eddings

I am trying my 2nd set of the Helix. Both sets are having problems.. I have been told to use both sets for two weeks & try to make one good set out of them.. So far nothing is working well. I am thinking of going back to the battery poweref ears..

C
Encore
Charles Cary

not happy with unit

Thaanks

Thanks for your speedy shipping.

Power Kit (EarHook) (Encore, Helix, Groove)

S
Encore
Sheila Brecken

Not too great

a
Helix
adelcarol chadwell

How do I return them-no longer needed

Return policy

I went to your website & read your refund policy, and wrote to you via email five days ago. You said I would receive a response within 24-48 hours. It’s been 5 days. I would appreciate either a replacement or a refund for B2 sound tube for right side.

G
Elite
Gail Boscia

I Did give you a review right after I got my
HEARING AIDS!

D
Elite
Daniel Beach

adjustments are meaningless

L
Sona
LISA F.
The device disconnects from bluetooth constantly

I purchased for my Mother. The concept was fantastic and if she liked this style I planned on purchasing the next step up - no batteries charges in the case. That being said these have been a disappointment and she doesn't wear any longer due to the device disconnecting multi times per day. This is the 2nd set and I was hopeful it wouldn't disconnect. Sadly it's the same as the original set.

w
Helix
william mehnert

so far things are good. had some whistling problems at first but switched to the closed domes and that solved the issue.i am concerned about changing the tubing when necessary but will call for help when i need to

G
Helix
Gerald Blanchard
TOPS!!!

As good as it could be!!!

H
Groove
Harold Chase
Mr H

Not really happy, very hard to set up to iPhone

Great Sound Tubes

I just changed out my old sound tubes for the new ones and It makes a big difference in how clear the sound is from my hearing aids.

sona ear tubes work great

I've found the Sona ear tubes to work very well. Only problem I've had is after some time, they stretch a bit and do not stay tightly connected to the aid. The replacement tubes seem to fit tighter than the originals. Overall, very pleased with Sona aids.

J
Helix
Joseph Stump

Very adequate device, on line service poor.Should be able to speak to a person on the phone, last call.

R
Groove
Randy E Raymond
Bluetooth issue

My bluetooth disconnects constantly. I have reported this at least twice, maybe more. No response after the first call. Everything else seems to work fine.

H
Elite
Helen Cox
Happy

I am happy for my Elites and how nice your employees who I talk too. Hope your company continues to do so well. Thank you so much!

D
Helix
Dennis Shofner

They work Pretty good, but I'm getting uset of them.

J
Elite
Jeannie Clark
Great!!

Great product and service!

D
Elite
Dana Perkins
Great product and great service!

I received a replacement Elite hearing aid without any problems under their extended warrantee I had purchased. The hearing aid had been temporarily lost, and then crushed by somebody else stepping on it, and then the pieces were found. Once I sent them what was left of the pieces, Otofonix replaced the unit without any hassle! THANK YOU!

J
Elite
John Norfleet
Great hearing Aid

This is my second set of elite hearing aids, and the quality of the sound is significantly better. I made a great choice when I chose our Otofonix to and I will replace my new ones if ever needed.

My wife also has the elite, but she has the larger older model and it is still worked very well for her.

J
Helix
Joe Bell
Feedback, not a publishable review

Do not publish this review!
Twice I returned one Helix unit due to a charging issue and/or on-off switch problem and/or LED issue. I found battery operated units have a greater mean time between failure; however, quality of hearing better with the Helix model versus battery models.

D
Encore
David Jones
Great product

Greatest product for the price. Much better than Apex model I used for 5 years. …More power, less feedback, and clean background sound.

Compare our
hearing aids.

Volume Settings

Noise Canceling

Rechargeable

Battery Type

Battery Life

Device Dimension

Elite

Shop Elite

4

312

5-8 Days

1.2" x 0.55" x 0.28"

Encore

Shop Encore

4

312

5-8 Days

1.2" x 0.55" x 0.28"

Helix

Shop Helix

4

Rechargeable

18-20 hours

1.2" x 0.31" x 0.48"