They work very well once they are attached. But it was very hard (for me) to attach it to my Encore hearing aid.
The best thing about these is obviously the price. But as someone who has been wearing a pair of Phonak $6000 hearing aids for the past 8 years, I can honestly say these are a terrific alternative. I bought two thinking that even if they were just OK they would be a good backup or good for when I want to go outside and be active and could possibly get the expensive ones wet or damaged. They exceeded all my expectations. BUT... you really need to take the time to customize them to your hearing level and ear size. They give you all the tools to do this, but it will take you a few days or weeks to figure out what works for you. I am a relatively small female, and I ended up finding that the open, small ear domes worked best for me and were most comfortable (they come with the medium, closed domes attached). I saw in a lot of other reviews that people complained about the ear domes getting lost in their ears. THIS HAPPENED WITH MY $6000 HEARING AIDS AS WELL (I had to go to urgent care one time to get one removed). You really need to make sure these things are attached well and if they start to get worn or stretched to replace them. I also found that Setting 2 and mid-volume worked well on one ear but a higher volume was needed on the other ear, which was not surprising because I know that my right ear is worse than my left. One other thing: I open the battery compartment every night after I take them out to save batteries. When you close the battery compartment the next day the aids go back to the default setting, so you have to take about 30 seconds to set them to your preferred settings again. And finally, they send a return shipping label with the aids, so they are serious about their money back guarantee. I won't be returning mine; I love them!
These have helped my husband’s ability to hear, and he has enjoyed using them very much. He is 94 and unfortunately is now almost completely deaf. The Otofonix are helping him a little, but he is getting beyond being helped. He is grateful though, for the additional time they have allowed him to communicate.
The aids are defective..
I intend to return them.
I Need a RMA
David Lloyd-Jones
10625 Roseland Rd. Sebastian Florida 32958
I am happy with the batteries; however, I have only received 1 of the 3 boxes I ordered and only one of the two open ear domes/tips I ordered. Please send the two remaining boxes of batteries and the ear domes.
I ordered 2 right and 2 left Encore thin tubes . I received 4 left tubes with one of them wrong part. I called and left 3 messages and replied to 3 emails trying to fix my order. I’ve been waiting so I can use my right hearing aid. Terrible service!!
Very responsive customer service especially the lady who was on my call is very helpful and nice.
Never got the package. I called and was told I input the wrong address. I know I did not because this happen before. The computer does it. I’ve reached out to the post office with the tracking number but they cannot locate it. I’m hoping it will work its way back to you and you will correct the address and resend.
I was told by your customer service person that it was my fault and you could not make good on it. I ordered another set that is taking a week to receive, my 95 year old father cannot hear because they are due to be changed.
I’m completely taken back by the lack of sensitivity with this. While I was ordering another set with the customer service person she admitted it kept trying to put Waveland Ave instead of Upland Ave. Meanwhile my Dad lost the money.
The batteries were completely dead and would not accept a charge even after 5 hours on the charger-----horrible quality control. This was my second Helix set. The first set worked fine for several years. Too disgusted to even go through the hassle of getting a refund. Expensive lesson learned! Ken
Hope the new ones work.
The parts I ordered came, but did not fit. I’ve written multiple times and called and have not gotten any service. Please remedy the situation or issue a refund.
I previously lost my right hearing aid and wanted to replace it. Since I was happy with the Encore unit, I ordered a replacement. It does a good job and is affortable to purchase.
Easy to use, connects well to my android phone. Works as well as my expensive prescription hearing aids.
Otofonix makes a quality product. I just wish I didn’t break mine but that was my bad. Got a new one super quick and at a great price.
If the batteries start to get weak, the Blue Tooth can go crazy with connect then disconnect even when the phone is in your pocket. They are excellent hearing aids for the money.
Ordered these with hopes that they would not stick out so much, but I guess they all do. Maybe I need to order a smaller size. It would be nice if they were smaller in diameter to be less visible.
Non responsive to emails. Product is fine, service is nonexistent.
Product is adequate but adjusting to my heaing needs in an online situation is very difficult. Could not reach an appropriate result. Must seek other options. I appreciate a full refund as soon as possible. Thank you for your assistance.
Good basic hearing aid at a good price. I can only hear in my right ear, so I also appreciate being able to buy one, not a pair.
The encore thin tubes and the zip tips
Work just great in my hearing aids
I bought the same hearing aids in 2017 and I've enjoyed them ever since. (And they are still working fine). I just thought it would be good to get newer versions. This way I will have a backup pair just in case.
