Otofonix Help Center

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Browse our collection of frequently asked quesitons.

Frequently asked questions.

Answers to our most frequently asked questions are just one click away.

Browse through our user manuals.

Easily access our user manuals for step-by-step instructions on using your Otofonix hearing aids.

Helix User Manual

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Groove User Manual

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Elite User Manual

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Encore User Manual

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Some other helpful items.

Explore details about our 45-day trial program and instructions for initiating a return.

Try for 45 days risk free.

Try our hearing aids risk-free for 45 days with our Trial Program. Wear them in your daily activities and environments and experience the difference they can make. If you're not satisfied with your purchase, return them to us for a full refund.

Learn more →

Start a return or exchange.

If you're not completely satisfied with your hearing aids, you can call us at (704) 380-0508 or email us at info@otofonix.com to start a return or exchange. Alternatively, you can also visit the link below to initiate the return online.

Start a return →

Register your product.

Register your Otofonix hearing aids to avoid any potential delays or difficulties when making a warranty claim. Your Otofonix hearing aids are covered under the manufacturer's warranty for 1 year. 

Register my hearing aid →