Frequently Asked Questions

We suggest buying two hearing aids (keep an eye out for our BOGO sales that runs seasonally) and here is why: The brain processes sound from both ears for improved clarity, meaning, balance and localization. Being able to hear with both ears is just as important as being able to see with both eyes. If you close one eye, your depth perception would be distorted. If you close off one ear, your understanding is affected. A recent Swedish study showed an 18% improvement in speech recognition in noisy environments with 2 hearing aids rather than one and a Dutch study showed that 93% preferred 2 hearing aids rather than one. 

It may sound counter-intuitive but if you can only afford one hearing aid at this time, you should fit the better hearing ear. This ear will probably have better discrimination and you will benefit more from the amplification.

Yes, each Otofonix device comes with an English written user manual that clearly explains all features. We also have instructional how-to videos. as well as Weekly Blogs

The Otofonix Sona comes with 4 pre-programmed memory settings for different listening environments controlled inside our Otofonix App. These settings address 95% of the most common listening challenges.

1. Conversation – Low Noisy Scenario
2. Restaurant – Noisy and Crowded Scenario
3. Traffic – Subway or Plane Scenario
4. Outdoor – Noisy and Windy Scenario

The Otofonix Elite comes with 4 pre-programmed memory settings for different listening environments. These settings address 95% of the most common listening challenges.

1. Normal setting – regular listening
2. Noisy setting – reduces background noise (restaurant etc., wind noise)
3. Treble setting – reduces annoying high pitched sounds (whistling, squealing, feedback)
4. Power setting – greater volume than normal setting (watching TV)

The Otofonix Encore comes with 4 pre-programmed memory settings for different listening environments. These settings address 95% of the most common listening challenges.

1. Quiet setting – every day use with Low noise reduction
2. Noisy setting – Medium noise reduction (restaurant, wind noise)
3. Extreme Noisy setting – High noise reduction setting
4. Telecoil setting – clear phone conversation free of background noise

The Otofonix Helix comes with 4 pre-programmed memory settings for different listening environments. These settings address 95% of the most common listening challenges.

 1. Quiet setting – every day use with Low noise reduction
2. Noisy setting – Medium noise reduction (restaurant, wind noise)
3. Extreme Noisy setting – High noise reduction setting
4. Telecoil setting – clear phone conversation free of background noise

The Otofonix Groove comes with 4 pre-programmed memory settings for different listening environments. These settings address 95% of the most common listening challenges.

 1. Quiet setting – every day use with Low noise reduction
2. Noisy setting – Medium noise reduction (restaurant, wind noise)
3. Extreme Noisy setting – High noise reduction setting
4. Telecoil setting – clear phone conversation free of background noise

Feel free to contact us by phone (704) 380-0508 or e-mail info@otofonix.com with your questions. We look forward to hearing from you! Of course, our site also provides web pages with a comprehensive description of product features and instructional videos.

Sona (Bluetooth) – Control the Volume Levels, Battery Level, Modes and Programs right inside the Otofonix App! Great for those that are more visual and desire a hearing aid that you can customize by taking your online hearing test right inside the Otofonix app. Control the volume of your hearing devices by dragging around the circle in the Otofonix App (Visual and Easy to Use). Both devices can be adjusted together at the same level by select link, or independently by unlink. ELITE – Each time you press the rocker switch either up or down you will hear two quick beeps and the volume will change by 2 dB. When you reach level 1 (17 dB gain) or level 10 (35 dB gain) you will then hear only one beep. This is demonstrated on our instructional video. ENCORE – Each time you press the rocker switch either up or down you will hear one beep and the volume will change by 3 dB. When you reach level 1 (15 dB gain) or level 10 (42 dB gain) you will then hear three rapid beeps. When you initially turn your amplifier on it will default to volume level 5.

Our hearing aids are pre-programmed to fit the most common hearing loss and hearing environment so that you can use your hearing aid the moment you open your package. 

We do recommend that initially you watch the instructional video on this website which discusses how to change volumes and suggest that you start at volume level 1.  The aid does not require fitting by an audiologist. 

We provide everything necessary for the product to comfortably fit virtually anyone.

Ringing in the ears, or tinnitus, is most commonly caused by nerve-related hearing loss. Our hearing aids will not cure the ringing in your ears. Hearing aids are the most effective treatment for tinnitus. By wearing hearing aids, you can enjoy hearing sounds more clearly while reducing the ringing in your ears. If you are looking for relief from your symptoms of tinnitus, call our US-Based customer service 800-238-5832 and your doctor. 

Custom hearing aids provide the highest level of care that you can get, but that level of care can come with a price tag that can exceed $4000 per ear! If price is no object, then we recommend you pursue a custom hearing aid. However, for most people, custom hearing aid costs are a significant barrier to better hearing. That’s why our team of audiologists evaluated thousands of hearing tests before developing the amplification profiles built into each Otofonix hearing aid. Advanced digital technologies plus the convenient volume switch and program selection buttons give you a hearing device experience that rivals the most expensive hearing aids for a mere fraction of the cost.

All Otofonix Hearing Aids 2-Day FREE Shipping! 45 – Day Money back Guarantee. Returns are made easy 800-238-5832 The shipping and handling charge for any accessory is $2.77 for 1st class mail (up to 5 business days), $6.95 USPS Priority Mail (2-3 business days) and $21.95 USPS Express (1-2 business days). All orders received before 3 PM EST leave our warehouse THE SAME DAY.

Because our Hearing Aids are so comfortable to wear, it is not uncommon for us to hear that it was accidentally worn into the shower or in the rain. Should this happen the devise is not necessarily damaged beyond repair. The following are helpful tips in case you should get your hearing aid wet. Remove the battery and leave the compartment door wide open Wipe the shell with a soft dry cloth Dry the hearing aid using a fan or hairdryer on the “cool” setting NOT “hot”. Place the unit in a sealed plastic baggie filled with uncooked rice Leave it overnight. The rice acts as a dehumidifier and soaks up the water. Insert a new battery.

If your hearing aid will not stay properly seated in your ear canal, the possible reason could be

 1) the hearing aid is not properly seated in your ear canal, or

 2) the ear dome and/or sound tube is too small.

 1) In the following “Getting Started” video we demonstrate how to properly ensure it does not fall off. (You can fast forward to 2:22 to see the demonstration)

https://www.youtube.com/watch?v=jJyvltIES1g&t=3s

2) Alternatively, how does the ear dome feel? It should feel like it fits like a glove, not too tight, not too loose. Adjust appropriately… too loose = bigger dome. If you need a larger sound tube, the next largest size was included in the box. If you need a size not included in the kit, please call Otofonix Customer Support at 800-238-5832 and we will promptly send you additional sizes.

Loud buzzing may occur when:

The battery voltage gets low. You will hear a series of musical tones indicating that the battery is low. We have noticed a loud buzzing may occur even without hearing the low battery indicator tones. If you do not have a fresh battery available, try opening the battery compartment door for 10 seconds and then closing again (similar to rebooting a computer). Turning the amplifier off and then on again may solve the buzzing until the battery can be replaced.

Buzzing may also occur if the amplifier gets wet. If the amplifier gets submerged in water or excessive rainfall (or shower) it is not likely that it can be restored. Please call Customer Service at 800-238-5832 for further assistance