Purchase with confidence.

The Otofonix 45 Day Trial Program is a service offered to customers who want to try out Otofonix hearing aids risk-free. The program allows customers to try out the hearing aids for up to 45 days from the date of purchase, during which time they can decide if the device is right for them.

Here's how the program works:

1) Customer orders their hearing aid online or over the phone and receives it within a few business days.

2) The 45-day trial period begins on the date the customer receives the hearing aid.

3) During the trial period, the customer can wear the hearing aid as much as they like and in different environments to get a sense of its effectiveness.

4) If the customer is not satisfied with the hearing aid, they can return it for a full refund, no questions asked.

5) If the customer decides to keep the hearing aid after the trial period, the purchase becomes final and they will continue to be covered by the standard manufacturer's warranty.

Overall, the 45 Day Trial Program is designed to give customers peace of mind and confidence in their purchase decision, knowing they have a risk-free opportunity to try out the hearing aid and return it if it doesn't meet their needs.

If you decide not to keep the hearing aids after the trial period, you can return them to Otofonix within the 45-day trial period for a full refund. The hearing aids must be in their original condition and packaging, including all accessories and documentation. The refund will be processed once we receive the returned item and confirm its condition.

To start a return or exchange, please contact Otofonix customer service either by phone or email to initiate the process. Our customer service team will guide you through the process and provide you with the necessary instructions and forms. Generally, for a return, you will need to complete a Return Merchandise Authorization (RMA) form and send the product back to us. For an exchange, you will need to provide us with the details of the product you want to exchange and we will guide you through the next steps.