Elite

I was treated very well to help me get my Otofonix unit. I was going out town so they expediting my order was really appreciated. Muhammad was very easy to work with. I told him I really appreciated that their records of my previous orders really helped my next decision. Job well done. Thank you.

Not making the sounds low

My Mom and her friends/loved ones have been pleased with the performance and durability of the elite hearing device-
We have been equally pleased with the wonderful and accommodating customer service department. Unfortunately, good customer service seems to be rare in today's society-
We wish otofonix continued success!

Have had the hearing aids for almost 3 weeks. The aid definitely helps with hearing more sounds. Still working on which setting and hearing level works best for me. The aid is actually fairly comfortable and barely visible. I wear eyeglasses and everything fits fine. Biggest issue is getting the aids tangled with KN95 mask straps. Overall, I'm satisfied with the performance of these hearing aids.

On Monday morning, January 16 I found myself away from my home in Virginia missing one of my elite hearing aid domes. I called Otofonix customer service , and spoke to Trish. I explained my problem and asked when she could ship a replacement dome to me. Trish said since it was Martin Luther King day and a holiday. The shipping could not take place until Tuesday when she found out that I was in Fort Mill S. C. She indicated that she might have some hearing domes on hand but I was confused as I thought she was in Texas and it wouldn’t do me any good at that point, then Trish explained to me that she was actually in Charlotte North Carolina, and would be happy to bring the domes to me. Since I thought that was far more than she should actually have to do, I said that I would come to wherever she was and pick the domes up. I placed an order for six replacement domes before I drove to Trish’s location to pick up the ones that she had on hand. I’m sure you can imagine my absolute delight to find out that I was not going to have to wait for the dorms to arrive at my home when I was going to be able to pick them up that very same day. My interaction with Trish is an indication that OTOFONIX recognizes the importance of good customer service. Trish is an outstanding representative of OTOFONIX, and you would do well to keep her in your employ It should be clear to you now why I titled this review above and beyond. Way to go Trish.

Sincerely,

Joe Kernan a happy OTOFONIX elite user